Lakewood Animal Hospital

36097 Goodwin Dr.
Locust Grove, VA 22508

(540)972-2203

lakewoodanimalhospital.org

 

Hospital Policies


Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment for wellness care. We do understand that you cannot plan when your pet will be ill or injured and we welcome daytime urgent care and emergency appointments.  Emergency cases will always receive top priority which is why occasional appointment delay is inevitable. Please know that we make a sincere attempt to see each client on time.

For your convenience, "drop-off" appointments are available for established clients.  This means that an established client can leave their pet with us for a few hours for examination, diagnostics, and treatment. We typically request that "drop-off" occurs sometime in the morning so that our doctors can examine the patient between scheduled appointments. Once the exam or testing is complete, we will call to discuss the diagnosis (if applicable) and a plan for treatment.

Missed Appointment Policy

 

There will be a fee for any "no call, no show" appointments.  This fee will be collected prior to scheduling any additional appointments.  Thank you for respecting the time of our staff and your fellow clients!

Patient Arrival Policy

Even though we make every effort to help our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets.  This is one of the reasons we require pets be placed on a leash or in pet carriers before entering the building.  Your pet may love other pets and other people; however, not all of our patients feel the same.  For the protection and comfort of all our patients and clients, all dogs must be on a leash and properly controlled (no retractable leashes) while in the lobby.  All cats must be presented in a cat carrier or on a leash.

Payment Policy

We require full payment at the time that services are rendered.  For your convenience we accept MasterCard, Visa, Discover, American Express, cash, personal checks (with ID), and offer payment plans through Care Credit.

Per Care Credit's policy, we are only able to process payments when the cardholder is present and can produce a photo ID.  We are unable to accept Care Credit cards as payment from anyone who is not listed on the account as an authorized user.  We appreciate your understanding and apologize for any inconvenience. 

 

 

 

 

 

Privacy Policy

Lakewood Animal Hospital recognizes the importance of protecting the privacy of our clients, our patients, and those individuals who visit our website.  We do not give out any information to any third party vendors or internet businesses.  No information will be disclosed to outside parties from us or our web site hosting company at www.evetsites.com.  It's that simple!